Although SAP is a viable alternative, distributors who own small businesses or mid-market organizations will benefit from implementing Prophet 21. It’s one of the best ERP solutions to enhance your employees’ user experience.
A user-friendly dashboard customized for each team and role to facilitate adoption
Prophet 21 is a fully customizable distribution ERP. Everything can be adjusted, from interface configuration to navigation menus, to best serve your needs and working methods.
Simplified search processes to boost productivity
Epicor has designed the P21 ERP system to be consistent, easy to use and navigate. Whether your employees are looking for data on orders, a final sale, deliveries, suppliers, inventory or any other impactful data, they won’t waste any time searching.
Accessible and responsive to companies’ training needs
When it comes to ERP training for P21, the software checks all the boxes. You can access documentation, a forum, in-person help, online help, tutorials, videos, web conferences and webinars.
In comparison, SAP Business One has only documentation, on-site or online help, and a few videos and webinars.
Technical support services tailored to the needs of modern distributors
Regarding support, you couldn’t do better than the services offered by Epicor and its resellers. We’re talking about:
- 24/7 online support with a representative
- Business hours
- Customer onboarding
- E-mail service within 24 hours
- E-mail support
- Customer portal
- Knowledge base
- Live chat
- Online support
- Phone support
- Professional ERP services and personalized paid support
- Video tutorials
Epicor offers a comprehensive suite of services and features to support its users. SAP only provides e-mail and telephone support, a knowledge base and live chat.