Epicor Technical Support —
Online Helpdesk
Quickly resolve issues or find answers to your questions with EC Solutions’ online Epicor technical support. Our dedicated team of qualified technicians is available when you need it most. We’ll manage your support requests as fast as possible based on priority.
Find out how to maximize the potential of your ERP solutions with our Epicor support team.
Improve Your Operational Efficiency with Epicor ERP Technical Support
To stand out as leaders in their industry, modern companies face many challenges. Ensuring business continuity is one of the main concerns. Here’s how our technical teams go about restoring and improving your ERP infrastructure.
Why Choose Our Epicor Technical Support Service?
As an Epicor certified ERP solutions and services provider, we possess the know-how and expertise to help you. EC Solutions is an Epicor Gold Partner, meaning we are recognized for the excellence of our services. Trust our team to provide the ERP technical support you need.
Leading Experience and Expertise With Epicor ERP Software
We specialize in all things Epicor software—from consulting to implementing custom integrated solutions. Our ERP experts are well versed in this software suite and can help you with whatever challenges you face.
Benefits of Our Customized Epicor Technical Support
EC Solutions is committed to providing fast, reliable and professional customer support for your Epicor software. Whether you need to solve a specific issue, add ERP modules, or improve the performance of your ERP system, we will always provide the support you need. Please get in touch with us to:
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Improve the quality of your customized ERP
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Receive professional Epicor support from a competent team that understands your unique goals and challenges
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Connect with Epicor experts to deal with technical problems quickly
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Real-time action tracking of all your support requests from the support portal in your customer account
Do you have any questions about our software solutions or ERP services? Do not hesitate to reach our experienced technicians, we’re here to help!
FAQ Manufacturing Execution System (MES) Frequently Asked Questions
How Do I Contact the ERP Support Team at EC Solutions?
Fill out the contact form below. Fields with an * are required. Upon reception of your technical support request, our team will start working on a solution. Should an urgent matter occur, don’t hesitate to contact us by email or telephone during our opening hours.
What Is the Response Time for Support Requests?
We respond to all support enquiries in order of priority. Rest assured that our team takes all Epicor technical support requests seriously. Generally, all problems are resolved within 1 hour. However, the more complex issues can take up to 24 hours.
Unless there are exceptional circumstances, we seldom see problem situations go on for weeks or even months. You will therefore receive your answers or resolutions as soon as possible.
Is It Possible to Track Support Requests Made to EC Solutions in Real Time?
Yes, we have a web portal for tracking support tickets.
For What Reasons Should I Contact EC Solutions' ERP Helpdesk?
Epicor customers can contact our technical support for a wide variety of reasons. Our customers generally reach support when they have technical issues. However, you can also contact us to talk to a consultant about adding new features or modules or if you have training needs.
Is your technical support 100% remote, or do you offer an on-site service for more complex cases?
We offer 100% remote technical support. However, it is possible to provide on-site support if the situation requires it. Don’t hesitate to talk to one of our technicians to determine the best course of action.
How Much Does ERP Technical Support Cost at EC Solutions?
As a valued customer, we automatically include remote support (maintenance contract or SaaS subscription) in your package. There are no hidden costs for problem resolution. However, we may charge for integrating ERP modules not included in your Epicor package.