Quickly resolve issues or find answers to your questions with EC Solutions’ online Epicor technical support. Our dedicated team of qualified technicians is available when you need it most. We’ll manage your support requests as fast as possible based on priority.
Find out how to maximize the potential of your ERP solutions with our Epicor support team.
To stand out as leaders in their industry, modern companies face many challenges. Ensuring business continuity is one of the main concerns. Here’s how our technical teams go about restoring and improving your ERP infrastructure.
As an Epicor certified ERP solutions and services provider, we possess the know-how and expertise to help you. EC Solutions is an Epicor Gold Partner, meaning we are recognized for the excellence of our services. Trust our team to provide the ERP technical support you need.
We specialize in all things Epicor software—from consulting to implementing custom integrated solutions. Our ERP experts are well versed in this software suite and can help you with whatever challenges you face.
EC Solutions is committed to providing fast, reliable and professional customer support for your Epicor software. Whether you need to solve a specific issue, add ERP modules, or improve the performance of your ERP system, we will always provide the support you need. Please get in touch with us to:
Improve the quality of your customized ERP
Receive professional Epicor support from a competent team that understands your unique goals and challenges
Connect with Epicor experts to deal with technical problems quickly
Real-time action tracking of all your support requests from the support portal in your customer account
Do you have any questions about our software solutions or ERP services? Do not hesitate to reach our experienced technicians, we’re here to help!
Fill out the contact form below. Fields with an * are required. Upon reception of your technical support request, our team will start working on a solution. Should an urgent matter occur, don’t hesitate to contact us by email or telephone during our opening hours.
We respond to all support enquiries in order of priority. Rest assured that our team takes all Epicor technical support requests seriously. Generally, all problems are resolved within 1 hour. However, the more complex issues can take up to 24 hours.
Unless there are exceptional circumstances, we seldom see problem situations go on for weeks or even months. You will therefore receive your answers or resolutions as soon as possible.
Yes, we have a web portal for tracking support tickets.
Epicor customers can contact our technical support for a wide variety of reasons. Our customers generally reach support when they have technical issues. However, you can also contact us to talk to a consultant about adding new features or modules or if you have training needs.
We offer 100% remote technical support. However, it is possible to provide on-site support if the situation requires it. Don’t hesitate to talk to one of our technicians to determine the best course of action.
As a valued customer, we automatically include remote support (maintenance contract or SaaS subscription) in your package. There are no hidden costs for problem resolution. However, we may charge for integrating ERP modules not included in your Epicor package.