Case StudiesEpicor Prophet 21 Solution for the Electrical Products Industry

The choice of Epicor Prophet 21 ERP software was the subject of an elaborate internal selection process. After all, Gray Électrique had a number of optimization needs that only a truly advanced ERP package such as P21 could meet. 

As a logical extension to the previous business management software, with its similar modules and procedures, Epicor P21 met a practical user need and simplified the migration to a new system. 

Gray Électrique: An ISO 9001 Certified
Company Since 1996

David Mendel and his son Arthur Mendel, a pair of ingenious entrepreneurs, launched Gray Électrique in 1942. Their distribution company specializes in the electric supplies sector and collaborates with a broad range of well-known manufacturers. 

Furthermore, Gray Électrique is a member of the largest distribution network in North America (Affiliated Distributors). The company was also granted its ISO 9001 certification in 1996. 

Gray Électrique banner.

Technical Sheet & Objectives

Company: Gray Électrique 

Location: Montreal 

Industry: Electrical products 


  • Facilitating inventory management (inventory carrying cost) 
  • Enabling more precise purchasing forecasts 
  • Process automation 
  • Facilitating decision-making 
  • Meeting deadlines 
  • Reducing data entry errors 
  • Improving and optimizing the dashboard for a more user-friendly interface 
  • Centralizing all processes around a single management software for better control 
  • Optimizing sales tools, especially with bid processes 

A Technological Revolution for Gray Électrique and a Profitable Partnership with EC Solutions!

Gray Électrique works closely with EC Solutions, in a “business partner” relationship to meet both clients’ and suppliers’ expectations of excellence. 

EC Solutions took the time to listen to Gray Électrique’s requests and identify their optimization needs before submitting the Epicor P21 upgrade solution. Our mission is always to prioritize our partners’ objectives and unlock the full potential of their business. That’s why we offer our clients customized solutions tailored to their specific needs. 

In the case of Gray Électrique, the solution was obvious. They needed to quickly find software that would allow them to manage all financial aspects of their operations better. Here’s what the founding director of Gray Electric has to say about EC Solutions’ upgrade of their ERP software. 

Using real-time calculations of margin fluctuations on deliverables, the system can define more precise data (prices, discounts to be granted). This inevitably generated more sales and required management of higher volumes, which fostered excellent growth opportunities for Gray Électrique, since the improved information systems guaranteed its competitive edge and set it apart from other suppliers.

David Mentel, Founding Director at Gray Électrique 

Gray Électrique :
A Promising Future and Untapped Resources with Epicor Prophet 21

The development of the solution is, for the most part, an ongoing project as it depends on the company’s evolution. However, the extensive upgrade of its Epicor Prophet 21 system was conducted to better position the company to take advantage of new technological opportunities. The success of this upgrade depended on well-planned and orchestrated project management with the help of EC Solutions.  

By stabilizing its internal processes, Gray Electric can push back the limits of use and promote better strategies for its “inventory carrying cost system,” its “business rules for ships’n debit on the fly, ” and improve its productivity. 

This aligns with the company’s vision of providing reliable information, tailored to the needs of customers/suppliers and accessible to managers for the continuous improvement of individual and collective performance required in its industry. 

We firmly believe that we have succeeded in maintaining the quality of our service. And our registration under the new ISO 9001:2015 standards effectively guarantees that our high-calibre service will continue.

Marc Greenberg, VPGeneral manager at Gray Électrique  

Image of the commercial building of Epicor, the company behind the Prophet 21 software.

Interested in implementing Epicor P21 in your distribution business? Contact our ERP experts today. We’ll take our time to carefully examine your requirements and provide you with the best integrated solutions to drive your business forward. 

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