Rotobec had been using the same management software for the last 25 years. Given its sustained growth, it needed more efficient and advanced software to manage its operations better. Real-time production monitoring in the old system was impossible, and data extraction was harrowing (statistics and sales predictions, purchasing history, etc.). Furthermore, communication between the different locations was not done in real time.
The former software used by Rotobec did not allow for efficient production or resource capacity planning, which sometimes led to delays. The management process as a whole was not fast enough and was not fully computerized.
For example, when new orders came in, order priority was established manually. Personnel had to reorganize printed purchase orders, which increased the risk of compromising data integrity due to manual data entry. Additionally, the old system had a very limited open database.