The EC Solutions Customer Portal is the central hub for managing your relationship with our service team. As an Epicor Gold Certified Partner, EC Solutions built this platform to give manufacturers and distributors a clear, organized way to handle service requests, track progress, and access support resources, all from one place.

EC Solutions Customer Portal Features

Centralized Communications

All your requests and communications with the EC Solutions team are accessible from a single location. No searching through email threads or following up by phone to find where a request stands.

Request Management

Create, cancel, and close service requests directly from the portal in a few steps. The platform was built for the operational pace of manufacturers and distributors, straightforward and without unnecessary steps.

Request Tracking and Real-Time Communication

Track the status of every open request and communicate directly with the EC Solutions team from within the platform. No need to follow up separately to get an update.

Priority Adjustment

Set the priority level on your requests so that the most critical issues get addressed first. For operations where downtime has a direct cost, this is the most practical feature in the portal.

Request Archive

Access a complete history of all open and closed requests at any time. Useful for internal reporting, audits, or tracking recurring issues across your Epicor system.

Knowledge Library

The portal includes a library of support articles to help resolve common issues without waiting for a response. If your team runs into a known configuration question or a recurring process issue, the library is the fastest first stop.