Epicor Prophet 21 is a solution designed for distributors that understands the specific challenges faced by the tile industry. It offers features to streamline operations, such as smart inventory management, customer relationship management, a costs and prices calculator, and many others.
Benefits of Prophet 21 for the Tile Industry
Increased Profit Margins
Calculation features help P21 take into account many variables, such as costs of sourcing the product, duties, manufacturing price, and more, to set a price to keep competitive margins.
Increased Sales
Prophet 21 provides real-time insights into business operations, with inventory tracking, order management, forecasting and calculation tools to improve decision-making based on the latest data.
Better Decision-Making
Repetitive tasks are automated, which reduces manual data entry and paperwork, leading to better workflow efficiency. Recommendations for accessories or substitute items are automatic for order entry, which increases the upselling opportunities and helps the staff make knowledgeable suggestions, leading to better margins and customer satisfaction.
Improved Customer Service
Emails can be sent automatically to update customers on their orders’ status, liberating employees from manual tasks and improving customer satisfaction. Multiple payment options are available to customers, such as credit card, cash, and check, making it convenient for customers to pay.
Enhanced Inventory Management
Prophet 21 provides real-time inventory tracking for the tiles, stone slabs, samples, and remnants, which allows distributors to know where stocks are and offer faster order fulfillment.
Better Operational Efficiency
Operations are more efficient with the automation of workflows, such as sending emails, maintaining records, entering orders, invoicing, and more, while also reducing manual tasks and errors.
PROPHET 21 SOFTWARE
Key Product Features
Advanced Inventory Management
Lot Tracking
Real-Time Data Tracking
Customer Relationship Management
Order Management
Cost Calculation
Demand Planning
Cross-Selling
Create the Best Showroom Experience
With the advanced inventory management, sales representatives in the showroom can check inventory instantly for any item, letting customers know if the item is in stock on the spot. This also makes it easy to transfer inventory from one location to another.
If a returning customer wants to buy a type of tile he previously bought but does not have the invoice or the model, it is not a problem. The customer’s purchase history is easily accessible, making it easy to repurchase an item or match new products to past purchases.
The payments’ flexibility allows customers to pay however they want. Splitting the payments across different methods or using only one for convenience.
Why Is an ERP Important for Tile Distributors?
Prophet 21 ERP is important for tile distributors because it offers industry-specific features to manage thousands of SKUs, to track colour lots and shades, to manage customer relationships, and more. It can also track slabs of stone throughout the entire distribution process, from the arrival at the warehouse to the departure. You can assign a serial number to identify each slab and track the cracks and fissures, which could affect the usable part of a slab. Additionally, P21 can help distributors calculate the ideal price for items, taking into consideration multiple factors in the supply chain to maintain competitive profit margins.
Contact us
Here at EC Solutions, we stand out from other ERP partners because we understand the specific needs of your industry. We have over two decades of experience in helping companies in distribution and manufacturing complete their ERP implementation and personalization and delivering ongoing professional services.
We can help you achieve your goals and overcome your challenges.