Epicor ERP for Paper and Packaging Distributors
Paper and packaging distributors need an ERP that is built for their specific needs, managing their front counter, building their customer retention, tracking their data, and more. Epicor ERP understands the specific requirements of the paper and packaging industry.
Benefits of Prophet 21 for the Paper and Packaging Industry
Grow Your Margins
Businesses can improve their margins with P21’s built-in ability to suggest accessory items and substitutions. Sales representatives will never forget to suggest the “go-with” items, which will increase sales and improve customer satisfaction.
Better Document Management
With Prophet 21, you can get better document management without endless paper trails. Documents are scanned and saved on the ERP and can easily be accessed through a link. It saves time and space from not having to classify every paper in the right cabinet.
Improved Front Counter Capabilities
Prophet 21 has the front counter tools to help paper and packaging distributors handle the early morning rush. The entire inventory can be accessed through the Order Entry screen, making it easy to serve any customer on the spot.
Enhanced Customer Service
Customer service is enhanced with the ability to access order history or previous requests. This makes it easier and faster to serve customers by narrowing down the sales history by dates or keywords, without having to manually search old invoices.
Improved Customer Retention
Paper and packaging distributors can improve their customer retention by setting customer-specific prices. When a manufacturer offers a discount, a business might want to pass those savings on to their customers. Distributors can select their best customers to offer them preferred pricing and reward their loyalty.
Better Decision-Making
Decision-makers in the paper and packaging industry can make better-informed decisions based on data collected and updated in real time. Businesses can anticipate customer demands and prepare accordingly or pivot quickly if an unexpected event happens.
Key Product Features
Order management
Customer Relationship Management
Inventory Management
Finance and Accounting
eCommerce
Business Intelligence
Enterprise Content Management
Warehouse Management
Make the Service and Maintenance Process Easy with P21
The service and maintenance process is easy with Prophet 21. The module allows users to enter and process service quotes and orders at all phases of a service transaction.
This module supports every stage of the service process, allowing users to create and manage service quotes and orders with ease. You can pull parts directly from existing inventory, assign technicians and labour, and maintain a complete service and sales history for each serialized item while reducing manual data entry through automation.
Once a service order is in place, dispatchers can easily schedule work using a visual calendar. They can drag and drop labour tasks into available technician time slots, which then automatically set start and end times for the assigned work.
Why Epicor ERP Is Important for Paper and Packaging Distributors
Epicor ERP is important for paper and packaging distributors because it addresses the unique challenges and competitive pressures of the industry with tailored, end-to-end solutions.
Prophet 21 has industry-specific functionalities for distributors like multiple units of measure, accessory and substitute item management, flexible contract pricing, scheduled orders, serial number tracking, and advanced rebate management.
It also delivers tools to increase sales, improve service, boost productivity, control margins, and adapt quickly to changing market realities.
Get in Touch with Industry Experts
Here at EC Solutions, we have been helping distributors and manufacturers implement, customize, and improve their Epicor ERP, as well as delivering ongoing professional services, for over 20 years.