ERP Training and Support Services

Tailored training and technical support for Epicor solutions.

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Epicor Support & ERP Training to Improve Operational Efficiency

Our team helps you troubleshoot issues, train users, and improve how Epicor runs day to day.

Epicor ERP Technical Support

Our Epicor technicians handle support requests as quickly as possible and prioritize based on urgency. You’ll get clear updates as the ticket moves from triage to resolution.

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Epicor ERP Training

Choose the format that works for your team: online, in-class, or on-site, individual or group-based, and we can focus on one role or multiple departments. We personalize ERP training according to your needs.

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ERP Performance Optimization

If the system feels slow, messy, or full of workarounds, we help you fix the root cause. We review processes, reporting, and setup, then recommend improvements or Epicor modules that remove bottlenecks.

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EC Solutions, Your Partner for Epicor Support & Training

Work closely with our support team to get technical help or training that fits your needs. We respond quickly, communicate clearly, and help you keep Epicor running smoothly.

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Tailored Epicor Training Options to Answer Your Specific Needs

Our ERP training programs are designed to meet the unique needs of businesses, from the smallest enterprises to larger organizations. Each training program includes a theoretical component and practical exercises to ensure users fully master their Epicor ERP solution.

  • Individual Training: Ideal for onboarding a new employee or upgrading specific skills or business functions. This option is particularly useful if you have specific concerns or need faster integration with self-taught resources in separate locations.
  • Online Training: An effective and affordable way to train all your employees. No travel or time off work required. Our training programs can cover a wide range of topics and be tailored to your specific needs.
  • In-Class Training: Held at our facilities, these sessions cater to users of all levels, from senior management to shop-floor operators, not forgetting resource management, sales, and other personnel.
  • On-Site: Fully customized sessions on company-specific challenges and questions. You determine the topics and the number of participants, and our experts take care of the rest.

Benefits of Epicor Training & Technical Support from EC Solutions

Fast Triage and Clear Follow-Up

We deal with requests as quickly as possible to minimize downtime, monetary loss, or productivity delays.

Deep Epicor Expertise

Our team works with Epicor every day, across real operational issues: security/permissions, process errors, reporting, performance, and module questions. Our experts are proficient in Epicor and can help you, no matter what technical challenges you face.

Personalized Technical Support

We are committed to providing reliable, rapid, and customized Epicor ERP support for every request. Whether you need to solve an issue, integrate a new ERP module, or optimize your operational performance, we deliver the assistance you need.

Rigorous Project Management

Our experienced technicians ensure that every Epicor ERP training and support request is delivered on time and within budget.

A Long-Term ERP Partner

Our team supports you beyond implementation with ongoing Epicor technical support, upgrades and optimizations that enhance your customized cloud ERP’s performance and support your long-term growth.

Real-Time Action Tracking

Monitor the progress of your support requests in real time via your dashboard.

Specialized ERP System Training at AQ Systèmes

AQ Systèmes has worked with EC Solutions for almost 14 years for Epicor support, development, training, and continuous improvement.

They relied on EC Solutions to optimize an older Epicor environment with many customizations and evolving operational needs.

Their IT manager highlights that EC Solutions consistently met their needs across support, training, and ongoing improvements.

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FAQ About Epicor Training and Support

We provide support and training for Epicor Kinetic, Prophet 21, and complementary Epicor modules.

Training can be individual or group-based, online, in-class, or on-site. Sessions include practical exercises so users can apply what they learn immediately.

Requests are prioritized by urgency. For critical issues, we aim to respond quickly and start troubleshooting right away. Resolution time depends on complexity, and you’ll get updates as the ticket progresses.

For urgent issues, call or email us during business hours. For everything else, submit a support request through the form in your portal. You can track ticket status and updates through your portal dashboard.

Common requests include technical issues, adding features or modules, performance optimization, ERP system training, and more technical needs.

Yes. We provide remote support and can travel on-site when needed.

As a valued customer, remote technical support is included in your packages (maintenance contract or SaaS subscription plan). Problem resolution is free of hidden costs. However, adding ERP modules not included in your contract may incur additional charges.

The main benefits of Epicor training include:

  1. Staying up to date with the latest role-based skills to excel in key roles within your organization
  2. Helping key users and new employees fully understand and master your Epicor ERP solution
  3. Using best practices to maximize the utilization of your enterprise resource planning (ERP) software
  4. Accessing convenient, readily available online training to gain deeper insights into your Epicor system and learn at your own pace and schedule
  5. Learning from certified Epicor Experts with extensive experience using the software and a strong understanding of your industry’s challenges

Which service is right for your needs?