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Epicor Prophet 21 solution for the electrical products industry

Case study

Gray Électrique: A certified ISO 9001 Company since 1996

David Mendel and his son Arthur Mendel, a pair of ingenious entrepreneurs, launched Gray Électrique in 1942. The company was granted ISO 9001 certification in 1996 and is also a member of Affiliated Distributors, the largest distribution network in North America.

Using real-time calculations of margin fluctuations on deliverables, the system can define more precise data (prices, discounts to be granted). This inevitably generated more sales and required management of higher volumes, which fostered excellent growth opportunities for Gray Électrique, since the improved information systems guaranteed its competitive edge and set it apart from other suppliers.

David Mentel Founding director | Gray Électrique

Company Facts

  • Company: Gray Électrique
  • Location: Montreal, Quebec
  • Industry: Electrical products
  • Website: grayelectrique.com

Objectives

  • Facilitating inventory management (inventory carrying cost)
  • Enabling more precise purchasing forecasts
  • Process automation
  • Facilitating decision-making
  • Meeting deadlines
  • Reducing data entry errors
  • Improving and optimizing the dashboard for a more user-friendly interface
  • Centralizing all processes around a single management software, for better control
  • Optimizing sales tools, especially with bid processes

Solution

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A TECHNOLOGICAL REVOLUTION FOR GRAY ÉLECTRIQUE AND A FRUITFUL PARTNERSHIP WITH EC SOLUTIONS!

Gray Électrique works closely with EC Solutions, in a “business partner” relationship, to meet both clients’ and suppliers’ expectations of excellence.

A logical successor to the previously used management software, with similar modules and procedures, “EPICOR PROPHET 21” met users’ practical needs and offered simplified migration to a new system.

GRAY ÉLECTRIQUE: A PROMISING FUTURE AND UNTAPPED RESOURCES WITH “EPICOR PROPHET 21”

While the solution remains in development, a major update was performed on the “EPICOR PROPHET 21” system, so the client was better positioned to benefit from its new technological potential.

What made this update successful was properly planned and wellorchestrated project management, with the help of EC Solutions.Once the internal processes were stabilized, Gray Électrique was positioned to push back the usage limits, thus enabling better processes for its “inventory carrying cost system,” as well as its “business rules for ship’n debit on the fly” and “productivity improvements.” This was in line with its vision: to provide reliable information, adapted to clients’/suppliers’ needs and accessible to managers for ongoing improvement of individual and collective performance, as required in its line of business.

We firmly believe that we have succeeded in maintaining the quality of our service. And our registration under the new ISO 9001 :2015 standards effectively guarantees that our high-calibre service will continue.

Marc Greenberg, VP – General manager | Gray Électrique

Case study


How did Gray Électrique took control of the production?

Gray Électrique found the solution with EC Solutions

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