Take Control of Deliveries with Epicor Elite Extra
Epicor Elite Extra gives you total visibility, optimized routes, and a seamless customer experience. From dispatch to doorstep, you stay in control.
Benefits of Elite Extra for Epicor ERP
Improved Route Efficiency
Elite Extra improves routing efficiency by optimizing deliveries for speed, customer priority, traffic, or location proximity and by automating dispatches. Drivers get the best route and can focus on delivering packages to customers.
Enhanced Customer Experience
Customers have a better experience with Elite Extra as they’re continually informed throughout the entire fulfillment process with personalized text and email alerts from the warehouse all the way to product delivery, as well as a tracking page to follow the delivery in real time.
Real-Time Operational Visibility
Real-time driver and order status tracking, with live ETAs and automated notifications, helps both customers and internal teams stay informed throughout the delivery cycle. The access to information in real time makes it easier to adjust plans when things change quickly.
Better Returns Process
Epicor Elite Extra improves the returns process with automation and live dashboards. A powerful rules engine can automatically enforce the return policy by authorizing or denying requests as they come in and informing customers about policy details.
Streamlined Logistics
Elite Extra brings all your delivery operations into one platform, from order assignment to driver tracking to customer updates. It cuts down on wasted time, reduces errors, and gives you full control over your delivery process.
Improved Delivery Network
The third-party delivery platform provides access to millions of drivers from the top delivery services and tools to compare provider options, times, and costs to pick the best option for every order.
Protect your Margins with Elite Extra
You can choose the option that best fits your needs based on price and speed, optimizing your profits for each order while providing the best customer experience.
Key Features of Epicor Elite Extra
Optimized and Automated Route Planning
Elite Extra automates route creation using real-time data like traffic, delivery windows, driver proximity, and customer priority. It builds the most efficient routes in seconds, whether you are dispatching in-house drivers or third parties, saving your team time. Routes update dynamically, and dispatchers can adjust as situations evolve.
Real-Time Customer Notifications
Keep your customers in the loop with customized text and email updates at every stage of the fulfillment process. You can also offer a real-time tracking page so they can follow their delivery from start to finish, making their experience more satisfying.
Real-Time Operational Visibility
Keep your customers in the loop with customized text and email updates at every stage of the fulfillment process. You can also offer a real-time tracking page so they can follow their delivery from start to finish, making their experience more satisfying.
Business Analytics and Reporting
Elite Extra gives managers the detailed logistics insights they need to make quick, informed decisions. Run reports with ease to track route profitability, evaluate driver performance, and more.
Online Customer Portal
Give your customers access to an online portal where they can place orders, request returns, and see live updates. Fully integrated with your Elite Extra system, it keeps them informed in real time and improves their service experience.
ERP and eCommerce Integrations
Epicor Elite Extra connects with Epicor ERP and your eCommerce platform, making everything from order creation to delivery flow together seamlessly as a single system.
Facilitate Returns with Elite Extra
Epicor Elite Extra facilitates returns with a live dashboard, a customer portal, an automated return policy, and a digital return chain of custody.
With the live returns’ dashboard, you can monitor all product returns in one centralized, real-time platform. It is easy to view up-to-date return statuses for each order and keep customers informed as their returns are processed.
The customer portal gives your customers the ability to place orders, track statuses in real time, and request returns through a single online portal.
You can save your team time from manual reviews with an automated return policy that fully automates approvals and rejections of return requests based on your set rules.
The digital returns chain of custody allows businesses to capture every stage of the returns process with scans, signatures, and photo proof of delivery.
Maximize the Delivery Process with Epicor Elite Extra
Data can be used to identify bottlenecks, monitor driver performance, and spot trends that impact costs or customer satisfaction.
This gives managers key logistics insights required to make fast, accurate business decisions to improve every situation that arises.
FAQ – Epicor Elite Extra
Yes, Elite Extra is compatible with Epicor ERP. In fact, it is specifically designed for deep integration with Epicor ERP.
You can configure the route optimization engine to fit your business needs by factoring in things like fastest travel time, customer time windows, priority levels, traffic conditions, proximity, and more.
Routes can be sent to your drivers’ mobile devices, either automatically or manually, through the EXTRA Driver app. Drivers receive them in the optimized stop order you or the system set, ensuring they follow the most efficient route every time.
Yes! If you want your drivers to have control over their routes, you can enable that option in the EXTRA driver app. This lets them build routes from incoming orders, make real-time adjustments, and more.
Talk to an Expert
Our team at EC Solutions has over two decades of experience in implementing and customizing ERPs and modules for manufacturers and distributors.
Get in touch with our team now to maximize your operations’ efficiency.