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Category Archives: EC Solutions

Webinar – Online Call Status

Thank you for viewing our call status webinar.

The purpose of this new feature has been developed following the recommendations of our customers who are looking for a way to quickly see the different requests submitted to our support department.

During this webinar, I will accompany you so that you can

  • Create your access
  • View open and closed calls
  • Change the status of a call
  • Create a new call
  • Send your comments and suggestions
  1. How to create your access? It’s simple. Just click the link in the activation email that was sent to the main contact we have for your company. Do not  forget to share it with your colleagues because it’s one access by company.
  2. How to view your calls.  You can consult them on OPEN or CLOSE tab or enter a keyword.
  3. Change the status of a call: Click here to enhance the priority of the call. An email will be automatically sent to our customer service. Click on to close a call. It will be closed immediately.
  4. Create a new call: Click on "submit a call" to create a new call. You will receive an email with the number of your call. For ease of treatment, please include this when communicating with our team.
  5. Customer Satisfaction: In order to receive your comments quickly, we have created a survey that will be sent after the call has been closed. Do not hesitate to contact us should you not wish to receive any.

 

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